Process model

We had the opportunity to interview Jim Marino from PNC Bank. Jim works in the lending department of PNC. Jim told us about one of the lending processes of PNC. He told us the process of when someone request for a loan from the bank. The process shows different activities that happen in a lending process. Activities are specific tasks that need to be accomplished as part of the process (Kroenke, 2015).

 To begin the process, the customer needs to go online and fill out the application to request for a loan. The customer then submits a request for a loan. After that the customer has to come to the bank with documents such as financial statements, license and tax papers to further complete the loan application. Once the paperwork initial paperwork and documents are completed the branch employee will scan the necessary papers into the system. The system is made up of excel like programs to keep all files in order and, to be easily found.

The request will then goes to the underwriting group where they perform credit report and background checks on the customer requesting the loan. If the credit report would come back low the underwriting group would tell the employee and they would tell the customer that they need more evidence to decide if they should get the loan. After the underwriting group does the check they will send the records to the booking department who will book the loan if they decide to give the customer the loan. Next is the approval or rejection stage of the loan.

If the loan is rejected the customer is notified that is was denied. Then the process is over and they do not receive the money. The customer could also appeal the decision and the underwriting group would review their request again and decide again.  If the loan is accepted, then the customer is still notified and they receive the money. These two final steps end’s the loan process. The process model we presented is shown in swim lane format and has the standardized business process modeling notation (Kroenke, 2015).

                                                          Works Cited
Kroneke, D. M. (2015) MIS Essentials. New York, NY:Pearson Education